Privacy Policy

1.1 Business Contact Information

• Business contact details (name, email, phone, business address)
• Company name, industry information, and business registration details
• Professional titles, roles, and authority levels
• Account credentials and security settings
• Payment and billing information for business transactions
• Professional certifications and rail industry qualifications

1.2 Facility and Asset Information

For Facilities creating listings:

• Facility locations, coordinates, and rail connectivity
• Operational specifications, capacity, and service capabilities
• Commercial terms, pricing, and availability
• Facility documentation, photos, and compliance certificates
• Safety records and regulatory compliance information
• Insurance and liability coverage details

1.3 Transaction and Usage Data

• FastTrack™ applications, approvals, and order history
• Platform usage patterns and search behavior
• Communication logs between business users
• Payment processing records and financial transaction data
• Technical data (IP addresses, browser information, session data)

2.1 Platform Operations

• Account management and user authentication
• Processing FastTrack™ applications and approvals
• Facilitating facility listings and booking transactions
• Payment processing and financial record keeping
• Customer support and technical assistance

2.2 Business Communications

• Service notifications and platform updates
• Transaction confirmations and billing statements
• Industry insights and market analytics (with consent)
• Regulatory compliance notifications

2.3 Legal and Security

• Fraud prevention and security monitoring
• Compliance with rail industry regulations
• Legal obligations and dispute resolution
• Platform analytics and performance improvement

3.1 Public and Private Listings

Public Listings: General facility information is publicly visible and searchable, including facility locations, basic specifications, and business contact information.

FastTrack™ Information: Detailed pricing, commercial terms, and booking capabilities are only visible to pre-authorized companies who have been approved for FastTrack™ services. This restricted information is shared solely between qualified Shippers and participating Facilities.

3.2 Service Providers

We share information with trusted third-party service providers who assist in platform operations, including payment processing, cloud hosting, email services, analytics, security monitoring, and other business functions. All service providers are bound by confidentiality agreements and process data only as necessary to provide their services.

3.3 Legal and Regulatory

Information may be disclosed when required by law, court orders, regulatory authorities, or to protect our rights and prevent fraud. This includes compliance with transportation and commerce regulations.

3.4 Data Products and Analytics

We may develop and provide data products and industry insights, including:

• Public data compilation: Aggregated lists of facilities, locations, and publicly available business information
• Market analytics: Industry trends, capacity analysis, and market insights based on aggregated platform data
• Business intelligence: Anonymized benchmarks and performance metrics for industry analysis

Private business information (such as FastTrack™ pricing, confidential communications, or non-public facility details) is not sold or shared outside authorized business relationships.

3.5 Business Transfers

In the event of a merger, acquisition, or asset sale, business information may be transferred as part of the business assets, subject to the same privacy protections.

Retention Principles

• Active account data is maintained while your account remains active
• Transaction and financial records are kept according to accounting and tax requirements
• Communication records are maintained to support ongoing business relationships
• Analytics data may be anonymized and retained for platform improvement
• Security and fraud prevention data is kept as needed for platform security

6.1 Access and Correction

You may access, review, and update your business information through your account dashboard or by contacting us. We will verify your identity before providing access to sensitive business data.

6.2 Data Requests

You may request information about what data we have, request corrections, or ask about data export options. We will work with you to provide reasonable access to your business information, subject to technical limitations and legal requirements.

6.3 Communications Preferences

You can manage your communication preferences for marketing and promotional emails. Essential service communications (such as security alerts, billing notices, and critical platform updates) will continue as needed for platform operations.

6.4 Regional Privacy Laws

Users in Canada (PIPEDA), California (CCPA/CPRA), and other jurisdictions with specific privacy laws may have additional rights. Contact us to exercise jurisdiction-specific rights. As described in Section 3.4, we may provide data products based on public information and aggregated data.

7.1 Essential Cookies

• User authentication and session management
• Security and fraud prevention
• Platform functionality and user preferences

7.2 Analytics and Performance

• Platform usage analytics and user behavior tracking
• Performance monitoring and error tracking
• Business intelligence and market insights

Notification Process

• Material changes will be communicated via email to account holders
• Updates will be posted on our platform with revised effective dates
• Continued use of the platform constitutes acceptance of policy changes
• Significant changes may require explicit consent for continued service